Contact

We are a small team and we answer messages ourselves. Email is usually fastest, and every message is answered in the order it arrives.

How to reach us

• Customer support and order questions: [email protected]
• , Monday to Friday during business hours, excluding public holidays

What to include

For an order question, quote the order number from your confirmation email and the email address used to place it. For a bottle that arrived damaged, attach photographs of the carton and the bottle. For a delivery problem, include the tracking number. The more of this you send in the first message, the fewer replies it takes to fix the problem.

Order changes and cancellations

We can usually change an address or cancel an order before it is picked. Once a parcel is with the carrier it cannot be rerouted, and it has to be handled as a return instead.

Age and account questions

If age verification failed, tell us the order number and we will explain what the check needs. Do not send photographs of identity documents by email; they are not required and we do not store them.

Wholesale, press and everything else

Use the same address with a clear subject line. Wholesale enquiries should include the licence type you hold and the delivery state, since both affect whether we can supply you.

Business details

Registered business details and alcohol licence information are available on request from customer support. We do not publish a postal address until that information is confirmed.

Contact

Email [email protected] or call . Please allow a little longer at weekends and during holidays.